Contact and complaints
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Have a question or a problem? Here are our official support channels and the details that help us review your request.
Support channels
support@playisit.com
+966 54 565 9518 — WhatsApp only; no phone calls.
You can email support from your email app even if you cannot sign in. Contact buttons within the site require sign-in and email verification.
Sending a question or complaint
- Use a clear subject and say whether this is a question, complaint or request about your data.
- Include your username, a description, when it happened and the relevant room or tournament code.
- You may attach a screenshot after hiding private information. Do not send passwords, recovery links or card details.
- We review the details, request any necessary information and follow up through the same channel. Reply within the original conversation to keep the details together.
We do not provide instant, round-the-clock support. If you have not received a reply, follow up in the same conversation or through our other support channel.
Privacy and account requests
To request access, a copy, correction or deletion of your data, use the subject “Privacy request” and contact us from your account email if possible. We verify account ownership before disclosing or changing account data.
If your complaint remains unresolved
You can ask support to review your complaint again, explaining what remains unresolved. You retain the right to contact the relevant authority: the Ministry of Commerce for commercial complaints and SDAIA’s National Data Governance Platform for personal data complaints.